Faulty Goods – within 7 days
If your goods are faulty on arrival, you have 7 calendar days from receipt, in which to inform us of the fault in order to claim a full refund or exchange, otherwise your return will be processed under the terms of the Manufacturer’s’ Warranty (See below).
Goods should be returned in their original packaging complete with all accessories and documentation. Once we have verified the fault, we will issue a replacement or full refund to your bank account. We test returned items, and if our technicians find a returned item is not faulty or has been tampered with, we will return the item to you ( In certain circumstances, faults will need to be diagnosed by the manufacturers of the item before a replacement can be issued – i.e. Powerbank battery fault, Charging cable not powering up etc.). In this instance you will be liable for the returns carriage cost.
Unwanted Goods – within 7 days
You can return unwanted items within 7 calendar days of delivery and we will refund you the price paid for the items. (Delivery charge won’t be refunded) The refund would be arranged only after we receive the product and checked by the technicians. The products needs to be in original condition (The box or the casing of the products needs to be original condition as well)
If you return a product to us that is not received in a brand new condition we reserve the right to return the product to you, or charge you a restocking fee*. Goods outside 7 calendar days shall not be refunded nor returned.
Unfortunately, we cannot refund, replace, or exchange certain products if the seal/packaging has been broken or opened. This is applicable to silicone cases for iPhones, Apple original accessories or devices, Logitech products, Tempered glasses or anything related with glue are also excluded; this is due to reasons of hygiene. Screen protectors cannot be returned once the protective layer for the adhesive side has been removed.
Replacements & Refunds
Where applicable, replacement or alternative items will be processed as promptly as possible, but please be aware that it may take up to 7 working days to issue the item. If an item is out of stock, it will then become a priority back order to be shipped once stock is available.
If you are eligible for a refund, we will refund you back to the bank account within 3 days after confirming the refund eligibility of the goods.
Fast, same-day dispatch when you order by 2pm on weekdays (Colombo & Suburbs Only)
One flat delivery price for your order, no matter how many items you buy
For partially in-stock orders you pay for delivery only once. We’ll ship what’s in stock now and the rest later at no extra charge
Contactless Delivery Available
Standard Delivery Time: 2 – 4 Working Days Delivery
Colombo 1 – 15 Delivery Charge: LKR.250/-
Rest of Sri Lanka Delivery Charge: LKR.300/-
Terms and conditions may apply
1. The estimated arrival times are taken directly from information provided by our couriers. These are estimates only, Kleeq is not responsible if this varies.
2. All deliveries will require a signature on receipt, apart from those delivered using the Same day courier.
3. In exceptional circumstances, we reserve the right to use alternative couriers.
4. When signing for a delivery you are accepting the item in the condition it arrives. Please ensure you check your item before signing for it, as we cannot be held responsible for the condition of an item once it has been signed for and accepted.
5. Missing or delayed items: Please note that we will need to wait 5 days before being able to replace or refund lost items.